MRSAM

Refund Policy

We strive to provide the best services and products for your beloved pets. However, if you’re not satisfied, you may be eligible for a refund under the following conditions:

  1. Services:
    1. Cancellations made at least 24 hours before the scheduled appointment will receive a full refund.
    2. Cancellations made within 4 hours will incur a 50% cancellation fee.
    3. No-shows are non-refundable.
  2. Products:
    1. Refunds are only processed if the item is damaged, defective, or incorrect at the time of delivery
    2. Requests must be raised within 48 hours of delivery.
    3. Shipping charges are non-refundable unless the return is due to our error.

All refunds will be credited to the original payment method within 7-10 business days, subject to bank processing time.